At Inch Technologies, we are committed to delivering exceptional products and services. Our Advanced Refund Policy is designed to ensure that our customers are satisfied with their purchases while also managing returns and refunds efficiently. Please review the following guidelines carefully.

1. Refund Eligibility

1.1 Physical Products

• Standard Returns: Refunds for physical products are available within 30 days of receipt. The product must be in its original, unused condition, with all packaging and tags intact.
• Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 7 days of receipt. We will arrange for a replacement or a full refund at no additional cost to you.

1.2 Digital Products

• Software and Downloads: Digital products are generally non-refundable once delivered. If you encounter technical issues that prevent the use of our digital products, contact us within 30 days for troubleshooting. If unresolved, we may offer a refund or alternative solution.
• Subscription-Based Digital Services: Refunds are available within the first 30 days of the subscription period. Refunds will not be issued for partial periods after this time.

1.3 Services

• Subscription Services: Refunds for subscription services are available within the first 15 days of the subscription start date. No refunds will be issued for subsequent billing periods or unused time.
• One-Time Services: For one-time services, refunds are considered based on the specific circumstances. Requests must be made within 15 days of service delivery, accompanied by a detailed explanation of the issue.

2. How to Request a Refund

To initiate a refund request, follow these steps:

1. Submit a Request: Contact our customer support team at support@inchtechnologies.com or through our online contact form. Include your order number, a detailed description of the issue, and any supporting documents or evidence.
2. Return Authorization: For physical product returns, you will receive a return authorization and instructions. Ensure that returns are completed within the designated period.
3. Refund Processing: Upon receipt and inspection of the returned item (if applicable), we will process your refund. Refunds will be issued to the original payment method within 7-10 business days.

3. Non-Refundable Items

The following items are non-refundable:

• Gift Cards: Gift cards cannot be refunded or exchanged.
• Customized Products: Products made to your specifications or personalized items are not eligible for refunds.
• Downloaded Content: Digital content that has been accessed or downloaded is non-refundable, except in cases of technical issues that cannot be resolved.

4. Exchanges

If you prefer an exchange instead of a refund, please contact our customer support team. We will facilitate the exchange based on availability and applicable terms.

5. Shipping and Handling Costs

For returns of physical products:

• Customer Responsibility: Shipping costs for returning items are typically the responsibility of the customer unless the return is due to our error (e.g., incorrect or defective product).
• Reimbursement: We will reimburse the cost of return shipping if the return is due to an error on our part. Please retain your shipping receipt for reimbursement.

6. Policy for International Orders

For international orders:

• Customs Duties and Taxes: Refunds do not cover customs duties, taxes, or other fees associated with international shipping. These costs are the responsibility of the customer.
• Shipping Costs: Return shipping costs for international orders are the responsibility of the customer, except in cases where the return is due to an error on our part.

7. Policy Updates

We may revise this Refund Policy from time to time. Updates will be posted on this page with the effective date. We encourage you to review this policy periodically to stay informed about any changes.

8. Contact Information

For questions or assistance regarding our Advanced Refund Policy, please contact us at:

Inch Technologies
Email: crm@inchtechnologies.com

Thank you for choosing Inch Technologies. We appreciate your business and are dedicated to ensuring your satisfaction.